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Frequently Asked Questions


On the first home healthcare visit, you can expect a licensed healthcare professional, such as a nurse or therapist, to arrive at your home to conduct an assessment.

This assessment will likely involve a review of your medical history, current health condition, and any medications you are taking. The healthcare professional will also evaluate your physical abilities and limitations, as well as your home environment, to develop a personalized care plan.

They may also provide education on your condition and how to manage it at home. Finally, they may perform any necessary medical procedures or treatments during the visit.


The frequency of home health care visits depends on your specific care needs as determined by your healthcare provider. Typically, the frequency of visits is based on the severity of your condition and the type of care you require. Initially, you may receive more frequent visits to monitor your progress and ensure that your care plan is effective. As your condition improves or stabilizes, the frequency of visits may decrease. However, if your condition worsens, your healthcare provider may increase the frequency of visits to provide more intensive care. It's important to communicate with your healthcare provider regarding any changes in your condition or care needs, so they can adjust your care plan and visit frequency accordingly.


Home health care services can be paid for in a variety of ways depending on the individual's circumstances and eligibility.

  1. Medicare: If the individual is eligible for Medicare, it may cover the cost of home health care services if certain conditions are met.

  2. Medicaid: For those who are eligible for Medicaid, it may cover the cost of home health care services depending on the state's regulations and requirements.

  3. Private insurance: Some private insurance plans may cover the cost of home health care services, depending on the plan and the individual's coverage.

  4. Out-of-pocket: If the individual is not eligible for any government-funded programs or does not have private insurance, they may have to pay for home health care services out-of-pocket.

  5. Veterans Affairs (VA): Veterans who are eligible for VA benefits may have home health care services covered by the VA.

How do I find the right caregiver for my loved one?

Finding the right caregiver for your loved one can be a challenging task, but there are several steps you can take to ensure that you find the best fit for your family's needs:

  1. Determine your needs: Make a list of your loved one's care needs, including medical needs, personal care needs, and any other requirements that are important to your family.

  2. Consider your options: There are different types of caregivers available, including home health aides, personal care aides, and companions. Consider which type of caregiver would best meet your loved one's needs.

  3. Research potential caregivers: Research potential caregivers through online directories, referrals from friends or family, or through a home health care agency.

  4. Conduct interviews: Interview potential caregivers to assess their qualifications, experience, and personality. Be sure to ask for references and check them carefully.

  5. Conduct a trial period: Once you have selected a caregiver, conduct a trial period to ensure that they are a good fit for your loved one's needs and personality.

  6. Communicate effectively: Maintain open communication with the caregiver to ensure that they are meeting your loved one's needs and address any concerns or issues that arise.

Remember that finding the right caregiver may take time and patience, but it is worth the effort to ensure that your loved one receives the best possible care.

How quickly can in-home care services begin?

The timeline for starting in-home care services can vary depending on a variety of factors, the type of services needed, and any necessary assessments or paperwork. In some cases, in-home care services can begin within a day of contacting us, while in other cases, it may take longer.

Express Home Care offers same-day or next-day services. 

It's important to plan ahead and consider the individual's needs when scheduling in-home care services. Starting the process early can help ensure that the individual receives the appropriate care and support in a timely manner.

How does Express Home Care stay connected and communicate with a client’s family members who don’t live locally?

Express Home Care uses various communication tools to stay connected with a client's family members who don't live locally. Here are some of the ways they may do this:

  1. Phone and email: One of the most common ways to stay connected is through phone and email. Caregivers and agency staff can update family members on their loved one's condition and care plan, as well as answer any questions or concerns.

  2. Video conferencing: Many home care agencies use video conferencing tools like Zoom, Skype, or FaceTime to connect with family members who are unable to visit in person. This allows family members to see their loved one and talk with their caregiver in real-time.

  3. Caregiver notes: Caregivers can also leave detailed notes about their interactions with their clients and any changes in their condition or care plan. These notes can be shared with family members through a secure online portal.

  4. Care coordination software: Some home care agencies use care coordination software that allows family members to access their loved one's care plan, schedule, and other important information. This can help keep family members informed and involved in their loved one's care.

By using these and other communication tools, Express Home Care can help keep family members who don't live locally informed and connected with their loved one's care.